We in New Jersey love a Wawa, I don’t care that Florida has now beaten us in terms of the amount of stores they have, Wawa will always be a NJ/ PA staple.

That’s why the behavior that has been happening over the past week needs to stop.

Let me get you up to speed.

Wawa U.S. 130 in Bordentown
Wawa U.S. 130 in Bordentown
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Recently, Wawa has changed the company’s policy when it comes to how you request your gas tank to be refilled.

No more “Fill it. Regular. Cash.”

According to a news briefing from my colleague Eric Scott:

The company has confirmed a change in policy that now requires you to specify a dollar amount and pay in advance.

Canva / TSM Illustration
Canva / TSM Illustration
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Even cash customers will have to specify a dollar amount and hand over that cash before being refunded the difference.

Canva / TSM Illustration
Canva / TSM Illustration
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The new policy also applies to credit, debit and gift cards. The company says customers using a credit car will only be charged for gas that's dispensed before the pump is hung back up.

Gas pumps at Wawa store
Wawa now requires customers pay for all gas transactions in advance.
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A corporate spokesman from Wawa provided the following statement:

To ensure a smooth and secure transaction for both customers and associates, Wawa is updating its policy regarding fuel purchases in our New Jersey stores.

Canva / TSM Illustration
Canva / TSM Illustration
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Beginning June 2, New Jersey customers will be required to pay their fuel attendant at the pump before their fuel purchase is dispensed. This includes all transactions made via cash or with payment cards such as gift cards, credit cards, debit cards.

Canva / TSM Illustration
Canva / TSM Illustration
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This policy is aligned with the way Wawa fuel purchases are made in all other states and provides all customers with a consistent experience.

I heard from a Wawa employee saying that people have been completely overreacting and taking their frustrations out on Wawa gas station attendants.

traffic jams
Credit: -goldy-
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While slightly inconvenient in that it’s a change, therefore something to get used to, it’s not completely unreasonable. So why are people acting like it is?

“I’m not paying before you pump it, everyone knows me here,” declared one frustrated customer.

Alright, lady, whether or not people know you is not at all the point, this employee was following protocol.

Wrightstown Georgetown Road Wawa
Wrightstown Georgetown Road Wawa
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After she was told that the new policy was just put in place she told the employee “just pump it, you don’t know how to do your job.”

Alright, just because you don’t agree with a company’s policy does not mean you have any right to take it out on the employee. Do you think they’re the ones making the decisions?

Canva / TSM Illustration
Canva / TSM Illustration
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They’re just trying to get through the day and fill your gas tank.

If you’re getting gas at Wawa any time soon, don’t be a jerk to the attendant pumping your gas. It’s entirely inappropriate.

Google maps
Google maps
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While we are known in New Jersey for our attitude, this is neither the time nor place for it. Save it for the out of state driver in the left lane.

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The post above reflects the thoughts and observations of New Jersey 101.5's Kylie Moore. Any opinions expressed are Kylie's own. You can follow Kylie on Instagram.
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