NEWARK — Note to New Jersey's beleaguered rail commuters: Gov. Phil Murphy feels your pain and grants you your ire. There just isn't a whole lot he can do about it immediately.

Murphy returned from vacation and met Thursday with NJ Transit officials as the state's rail system continues to suffer rush-hour cancellations, primarily due to crew shortages. The resulting overcrowding combined with routine annoyances like non-functioning air conditioning has riders incensed.

"I don't blame commuters one bit for their anger or cynicism," Murphy said after meeting with NJ Transit's top officials. "None of us do. Let there be no doubt that the commuter is on the pedestal now and they have every right to be upset."

A higher than usual number of unexcused absences by engineers, combined with summer vacations, has been blamed for the crew shortages. One engineer could drive four or five trains in an average day, NJ Transit Executive Director Kevin Corbett said.

Murphy, Corbett and Transportation Commissioner Diane Gutierrez-Scaccetti said Thursday they've had discussions with union leaders to address the problems.

"There's a good amount of common ground and a good amount of understanding that there's some folks, like in any population, that are in the bad apple category," Murphy said. "There's attention on both their side and on our side to try to shrink that population as much as possible and as fast as possible."

A spokesman for the union representing locomotive engineers didn't respond to a message left Thursday.

NJ Transit also is making federally required safety improvements to install an emergency braking system by the end of the year to reach a deadline for getting a two-year extension for testing the new system, a process that could tie up equipment and crews for the next several months.

Train cancellations — referred to as annulments — occur regularly and for a variety of reasons. NJ Transit had 267 annulments in July 2017, due to service cutbacks to accommodate extensive track work at New York's Penn Station.

But where the service cutbacks were known in advance last year, many of the 306 annulments logged last month cropped up without advance notice due to the crew absences.

Communicating information about delays or cancellations can be improved, Murphy said Thursday.

There are some signs the situation is improving, however. A handful of trains were canceled Thursday morning, well below the number for several days in the last two weeks.

"Union leadership has put a notice out to the rank and file that they really need them to step up, and I suspect the improved results we've seen are due to that effort," Corbett said.

Murphy, a Democrat, blamed the engineer shortage and the lack of progress on the required safety improvements — the latter has been known about for years — on consistent under-investment by former Republican Gov. Chris Christie.

"This was eight years of complete and utter negligence of the country's premier rail and bus service," he said. "I'm not passing the buck. At the end of the day we own this. And we're committed to getting this right. But I want folks who are watching out there to know the mess we are digging out of. If anything, we underestimated the mess."

In response Thursday, state Assembly Republican Leader Jon Bramnick said, "New Jerseyans are tough, fair-minded people but they need information every morning to plan their day. Commuters have not received that information as to the status of trains and train delays. Blaming Chris Christie seven months into the new governor's term does not provide the needed information for our commuters."

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