Citizens Bank ‘technical glitch’ blocks access to accounts

PROVIDENCE, Rhode Island — Citizens Bank customers have full access to their accounts after a technical glitch on Thursday.

The bank said in a message on Twitter around 2 p.m. that the issue "impacted their ability to process certain transactions and access some online systems."

The exact nature of the problem was not disclosed by the bank.

In response to a customer question to the tweet, the bank said debit cards were not affected. Another customer posted about not being able to get a balance over the phone, and being advised by a customer service representative not to use an ATM card "and that if I tried, the ATM would eat my card."

Service was restored by 7 p.m., according to a message from the bank on its Twitter account.

Citizens Bank has 11 branches in New Jersey.

Contact reporter Dan Alexander at Dan.Alexander@townsquaremedia.com or via Twitter @DanAlexanderNJ.

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