Why Jim Gearhart will bring Amazon down — The Jim Gearhart podcast
Jim Gearhart likes Amazon. He really does. He think the company's earned its market-leader status through innovation and a lot of great customer service.
But not always.
Jim's a big fan of a garlic-infused olive oil he orders through Amazon, from a vineyard in California. But when his latest package arrived, it turned out to be "a cardboard box just totally soaked with something."
One of the bottles had smashed against each other, he and his postal carrier found.
"It's just glass shards ... part of the oil was in her delivery truck. Part of it was at the post office. I was told it still smells like garlic at the post office," Jim says.
Ok, that happens. But it was a little silly when the vendor demanded the product be returned before issuing a refund.
"It's times like this you wish you were rich," Jim says. "I'd like to have unlimited resources ... I would buy the mail truck — I would ship it. I would sent out the mail lady, and a couple of shelves form the post office. And say 'Here!'"
The video above is just part of the latest installment of the Jim Gearhart Podcast, available every week on New Jersey 101.5 and in the New Jersey 101.5 app. You can also subscribe with your favorite podcasting app for iPhones, Android devices or your computer:
Love podcasts? Also check out Forever 39, Annette and Megan's new podcast about turning 40 — and loving life along the way. This week, they remind us: You've only got 7 seconds to make a first impression. Guess what they notice first?
— Townsquare Media staff
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