New Jerseyans struggling to resolve their non-flood insurance claims related to Sandy now have somewhere to turn.

Hurricane Sandy damage on the barrier islands (Governor's Office, Tim Larsen)

Residents can now get their cases mediated through the American Arbitration Association.  The mediation program will allow property owners to submit homeowner's, automobile and commercial property claims to a mediator who will review the case and assist in settlement discussions.

“This program represents another option consumers have to resolve disputes with their insurance companies regarding the coverage provided by their policies or the size of claim payments,” said Ken Kobylowski, commissioner of the New Jersey Department of Banking and Insurance (DOBI).

The mediation program does not include flood insurance claims at its inception because those claims are regulated by the federal National Flood Insurance Program (NFIP). However, DOBI continues to discuss with NFIP the possibility of their participation in future mediation.

"Six months after Sandy insurance carriers have settled more than 93 percent of Sandy related claims," said Commissioner Kobylowski. "But there is still much more work to do. We will not rest until every claim has been resolved following this unprecedented storm."

Application forms are now available online at, by phone at 855-366-9774 or via email at


(The Christie Administration contributed to this report.)