NJ Transit promises better service for Tuesday’s commute

NJ Transit officials are promising a better ride Monday morning than they saw Tuesday — as advisories warned of 20-minute delays but many customers said they were stuck waiting far longer.

Customers took to social media Monday complaining about slow service, shoveled walkways and stations, and express trains making local stops.

"We went over each complaint to see they were remedied," Dennis Martin, interim executive director, told NJ Advance Media. "Some had been shoveled, but when we were running snow patrol trains (to keep the rail lines open) they threw snow back on the platform."

He said NJ Transit "putt out general alerts (but) we understand that individuals were not experiencing 20 minute delays. Under these conditions, our intent was to maintain a frequency of service to get people to work," according to the report.

The Gladstone branch of the Morris and Essex line, which had been down Monday and for which NJ Transit instead provided bus service, was expected to be running Tuesday morning. The Princeton Dinky, which didn't run Monday morning, was set to return Monday night.

Cross honoring of PATH, rail and bus tickets continues on Tuesday.

Among the messages seen Monday: