Jersey Shore hit by cable service outage
Comcast is blaming a software problem for an outage of cable, internet and phone service in Monmouth and Ocean counties.
Jeff Alexander, vice president, of Public Relations for Comcast's Northeast Division, said the outage affected the network feeds to some of Comcast's central and northern Jersey Shore systems.
"Our engineers proactively detected the problem and have been working aggressively to resolve it since that time," Alexander said.
He could not offer an estimated time for full restoration but said services are starting to come back online for customers in Toms River, Bayville, Manahawkin, Brick and LBI.
Customers are tweeting their service is fluctuating between normal and very slow. Others have no service at all. Rutgers at Atlantic Cape Community College is among many businesses and organizations tweeting that their phone are not working
"We appreciate our customers’ patience as we remedy the interruption and apologize for any inconvenience," Alexander wrote.
- Comcast: Software issue cause of outage at Jersey Shore / Newsworks
- Comcast Service Down Across Ocean County, Reports Say / Brick Shorebeat