Flight Attendant Loses Cool Aboard Plane Delayed At LaGuardia [VIDEO]
A flight attendant on a weather-delayed plane at LaGuardia Airport in New York City yelled at passengers and
challenged them to leave the plane if they dared.
The incident involving American Eagle flight attendant Jose Serrano was caught on video. Flight 4607 to Raleigh-Durham, N.C., was delayed for five hours on Monday.
Serrano calmly challenged passengers not happy with the delay to get off the plane if they “had the balls” to do it reports the New York Post.
It was a bad day overall for passengers and crew as the 1:25PM flight didn’t board until 4PM. The plane then found itself 20th in line for takeoff. After 40 minutes the pilot then took the plane out of line to refuel and allowed passengers to get off.
They were able to reboard at 6PM and passengers already upset at the long delay began getting a bit more vocal when Serrano began his rant.
“If anyone has the balls to want to get off, I’ll let you get off! Get off!” witnesses told the Post. “I’m not responsible for the weather! I don’t care anymore. This is probably my last flight.”
Port Authority police were called to the plane and several families got off. The flight was delayed further because now the flight didn’t have enough flight attendants on board because Serrano was taken off the flight for questioning.
American Airlines apologized for the incident. It said in a statement it did “not believe that the passengers’ frustrations were always met with the level of service that we expect from our people.”
There were no arrests
FLIGHT 4607 TIMELINE
1:25 p.m. — American Eagle flight 4607 is scheduled to leave LaGuardia and travel for about two hours to Raleigh-Durham Airport in North Carolina.
4 p.m. — After being delayed due to rain, passengers finally board the plane and head to runway — where they get stuck behind about 20 planes waiting to take off.
4:40 p.m. — Pilot turns plane around to refuel. All passengers leave the aircraft.
6 p.m. — Everyone is allowed to re-board. A few minutes later, flight attendant Jose Serrano loses his cool and tells passengers over the intercom, “If anyone has the balls to want to get off, I’ll let you get off! Get off!” Some passengers say he looked intoxicated. Police are called to the plane and interview Serrano and a few passengers — later determining he was not intoxicated, despite not giving him a breathalyzer test.
8 p.m. — Flight is canceled. Passengers are sent to hotels without refunds.
The Associated Press contributed to this report.