Whether it's a medical emergency or crime in progress, it's the person on the other end of the 911 call who stays calm and makes sure you get the help you need.
Drug charges have been filed against a central New Jersey man who apparently rolled over on his cell phone while sleeping and inadvertently called 911, then quickly ended the call after realizing what had happened.
Authorities have released the 911 call hotel security made to paramedics after Whitney Houston's lifeless body was found in a hotel room two months ago.