Utility Companies Still Top Priority For State Agency [AUDIO]
Super-storm Sandy proved there are a lot of issues to be addressed by power companies. Should they raise substations? How can the infrastructure be improved? Should more power lines by underground?
New Jersey Board of Public Utilities commissioner Joe Fiordaliso says his agency is working with the utilities on these issues and one other major problem; communication.
"One of the most glaring complaints that I received was communication," says Fiordaliso. "This is another thing where we're dealing with the utilities in trying to enhance that."
Major complaints from residents about their power companies included not only the lack of information, but also when they were able to get information it was often incorrect information."
Fiordaliso says, "It's very nice to communicate, but what are you communicating? Is the information you're communicating worthwhile information? Is it going to help people decide what they're going to do? Are they going to try to get a hotel room? Are they going to try and go live with somebody else? Are they going to try to make other arrangements? That all depends on the quality of the information that they're receiving and that information in essence haws to come from the utilities."
The impact from Sandy was unprecedented says Fiordaliso and learning from that is crucial.