Judi Franco believes the "Consumer Review Fairness Act of 2016" is fair to patrons who whine, but not to the businesses that want to protect themselves.
Boston chef-owner Michael Scelfo of Alden & Harlow was incensed by 2 customers who sat down in his restaurant without reservations and then put the Yelp app up on their phones, pretending to review the restaurant. Scelfo decided to turns the tables on the patrons.