Survey: NJ Transit’s Customer Ratings Improving
New Jersey Transit’s first rider survey in the wake of Superstorm Sandy shows improved customer satisfaction with the agency.
The overall customer satisfaction rating in the survey released Tuesday was 6.4 out of 10. It was 6.0 just before the storm and was 5.2 in 2011 when the commuter scorecard was first implemented.
Rail passengers gave NJ Transit a score of 5.9, up from 4.5 in 2011, when the survey began.
Seventy-nine percent of the customers surveyed said they would recommend NJ Transit.
NJ Transit Director James Weinstein says the results show customers recognize the agency’s efforts under the “most challenging of conditions.”
NJ Transit has restored service to 97 percent of its pre-Sandy rail schedules. All bus service has been restored and the Hoboken terminal reopened last month.
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