Elderly Couple Gets Apology Offer from McDonald’s
Remember last week when I blogged about the couple that were thrown out of McDonald’s for sitting too long?
Well guess what? The elderly couple, 87-year-old Carl and 81-year-old Barbara Becker of Rixeyville Va. have been offered free meals for life! Just not from McDonalds. The fast good chain offered an apology and a coupon for two small coffees.
The couple who have 16 great grandchildren, were enjoying their regular routine of a mid-afternoon McDonald’s snack they call “scrunch” (between supper and lunch), when they were approached by an employee cleaning up. Ms. Becker told WTTG Fox 5 in the report above, “The dust started kicking up and it was just flying everywhere and she says, ‘Does this bother you?’ And I said, ‘Only if you like to eat dirt does it not bother me.’” After the incident with the Mickey D’s employee, the manager approached. “He says, ‘You two have to leave. Your half hour’s up and we have to clean this floor,now,’” WTTG reported finding no signs of a time limit.
When Carl went home he wrote a letter to the editor that soon went viral. Among those who saw it was Shawn Moss, owner of Shawn’s Smokehouse BBQ in Culpeper. Moss who believes in customer service, wanted to do something special for the couple. Culpeper decided to offer the Beckers free “scrunch” one day a week, for life. Knowing that Carl was a World War II veteran, Moss went one step further and created ‘Scrunch Day’ on Wednesday, and will offer free coffee to all seniors and veterans.
This case is reminiscent of the Seinfeld episode (see the clip below) where Kramer is offered free coffee for life an episode inspired by an incident where 79-year-old Stella Liebeck came to sue McDonald’s over spilling hot coffee in her lap.